FAQ – Frequently Asked Questions | Alter Physio & Acupuncture Amsterdam
FAQ
Frequently Asked Questions
Everything you need to know about physiotherapy and acupuncture at Alter Physio & Acupuncture & Acupuncture in Amsterdam.
First Visit & Appointments
What happens during my first appointment?
Your first session begins with an intake: we listen to your story, ask about your history, lifestyle, and goals. Then we assess your movement, posture, and pain patterns. By the end of the session you’ll have a clear picture of what’s causing your symptoms and a personalised treatment plan.
How long is each session?
The first appointment is 60 minutes. Follow-up sessions are typically 45–60 minutes depending on the type of treatment.
Do I need a referral from my GP?
No — you can book directly with us without a GP referral. If your insurer requires one for reimbursement, we can advise you on how to arrange it quickly.
What should I bring or wear?
Wear comfortable, loose clothing. For back or hip complaints, shorts are useful. We provide towels and gowns when needed. No special equipment required.
Physiotherapy
What conditions do you treat with physiotherapy?
We treat a wide range of musculoskeletal conditions including back pain, neck pain, knee pain, shoulder pain, sports injuries, chronic pain, and more. See our full complaints overview.
How many sessions will I need?
This varies by condition and individual. Many acute injuries improve significantly within 3–6 sessions. Chronic or complex issues may take longer. We give you a clear estimate after your first assessment.
Is your physiotherapist BIG-registered?
Yes. Hide Kuwabara is a BIG-registered physiotherapist (Fysiotherapeut), which means treatment is eligible for reimbursement through most Dutch health insurance policies.
Acupuncture
Does acupuncture hurt?
Japanese acupuncture uses very fine needles — much thinner than those used in traditional Chinese acupuncture. Most patients feel little to no discomfort. Many describe a gentle warmth or heaviness, and find sessions deeply relaxing.
What is the difference between Japanese and Chinese acupuncture?
Japanese acupuncture uses finer needles, shallower insertion, and a more delicate touch. It emphasises precise palpation and subtle correction. The effect is often gentler but deeply effective, with less sensation than Chinese-style needling. Learn more about Japanese acupuncture.
What can acupuncture help with?
Acupuncture at our clinic can help with stress and burnout, sleep problems, hormonal imbalance, digestive issues, chronic pain, fatigue, and more.
Can I combine physiotherapy and acupuncture?
Absolutely — this is one of our key strengths. As a BIG-registered physiotherapist who also practises Japanese acupuncture, Hide can combine both in a single treatment plan. This integrated approach often produces faster and more lasting results.
Insurance & Costs – Vergoeding
Is physiotherapy covered by Dutch health insurance?
Alter Physio & Acupuncture is a private clinic (particuliere praktijk). We are not contracted with Dutch health insurers (geen contract met zorgverzekeraars), which means Dutch basic insurance (basisverzekering) does not cover our treatments.
Many supplementary insurance (aanvullende verzekering) policies do reimburse physiotherapy and acupuncture at private clinics — typically as a fixed amount per session or a yearly budget. The reimbursement percentage and limits vary by insurer and policy level. We recommend checking your policy details before booking.
Is acupuncture covered?
Our acupuncturist holds a Japanese qualification, which is currently not recognised by Dutch health insurers. This means acupuncture treatments at our clinic are not reimbursed by Dutch supplementary insurance (aanvullende verzekering), regardless of your policy level.
Acupuncture is paid out of pocket. We are transparent about costs upfront — please contact us for current rates.
Do you work with international health insurance?
Yes. We work with many international insurers used by expats in the Netherlands. We can provide invoices in the correct format for international reimbursement claims.
How much does a session cost?
Rates vary by treatment type and duration. Please contact us or call us directly for current pricing. We always discuss costs transparently before starting treatment.
Practical Information
Where are you located?
We are located at Arent Janszoon Ernststraat 665A, 1082 LG Amsterdam — in Amsterdam Zuid, near Vondelpark and easily accessible by tram, bus, and bike.
Do you speak English?
Yes — we are fully English-speaking. Our team also speaks Dutch and Japanese. We regularly treat patients from Amsterdam’s international community. Read more about our expat-friendly care.
How do I book an appointment?
You can book online via our booking page, or call us at +31 6 40066580. We typically have appointments available within a few days.
Book Your Appointment in Amsterdam
Ready to get started? We’d love to help you feel better. Book online or call us at +31 6 40066580.
You can also explore our treatments, learn about physiotherapy or acupuncture in Amsterdam.